Returns & Exchanges

At Venba Fragrance, we strive to ensure your complete satisfaction with every luxury scent. If you are not entirely pleased with your purchase, we offer a 14-day return window for items in their original, unopened packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our customer concierge team via email with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

• 2.
  Secure Packaging

  Carefully pack the fragrance in its original box and use a sturdy shipping carton with protective padding to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided return label or use a trackable shipping service to send the package back to our distribution center.

• 4.
  Inspection and Refund

  Once our specialists verify the item is unused and sealed, we will issue a full refund to your original payment method within 5-7 business days.